Last updated: February 16, 2026

Silluka (“we”, “us”, or “our”) operates the website https://silluka.com/ (the “Site”), where customers can purchase fine jewelry, accessories, and related gift items. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our Site.

By placing an order on our Site, you agree to the terms described in this Shipping and Delivery Policy.

1. Order Processing

All orders placed on our website are processed within 1–3 business days after payment confirmation.

Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Once your order is processed and shipped, you will receive a confirmation email or SMS containing tracking details so you can monitor the shipment status.

2. Shipping Locations

Currently, Silluka ships products across India.

At this time, we do not offer international shipping. However, we may expand our shipping services to additional regions in the future.

3. Delivery Time

Estimated delivery times may vary depending on your location:

  • Metro cities: 3–5 business days

  • Other cities and towns: 5–7 business days

  • Remote locations: 7–10 business days

Delivery times are estimates and may vary due to factors such as weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions for selected orders or locations.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor the delivery status directly on the courier partner’s website.

6. Delivery Attempts

Our shipping partners will attempt delivery to the address provided at checkout.

If you are unavailable at the time of delivery:

  • The courier may attempt delivery again, or

  • You may be contacted by the courier service to reschedule delivery.

Please ensure that your shipping address and contact details are accurate to avoid delivery issues.

7. Delayed Deliveries

While we strive to deliver orders within the estimated timelines, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Remote delivery locations

Silluka is not responsible for delays caused by third-party courier services, but we will do our best to assist in resolving any issues.

8. Damaged or Missing Packages

If your package arrives damaged, tampered with, or incomplete, please contact us immediately.

You should notify us within 48 hours of receiving the package by emailing us with:

  • Your order number

  • Photos of the package and product

  • Description of the issue

Our support team will review the case and assist you with the appropriate resolution.

9. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address when placing an order.

If an incorrect address is provided and the order is returned to us, additional reshipping charges may apply.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: sillukalifestyle@gmail.com

Address: Pitampura, Delhi

Our team will be happy to assist you with your order and shipping inquiries.