Privacy Policy

Last updated: February 16, 2026

Silluka (“we”, “us” or “our”) operates the website https://silluka.com/ (the “Site”), an online platform for purchasing fine jewelry, accessories, and related gift items.

We are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, make a purchase, subscribe to our newsletter, contact us, or otherwise interact with our services.

By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

A. Personal Data you provide directly

  • Name, delivery/shipping address, billing address
  • Email address
  • Mobile / phone number
  • Payment information (handled securely by third-party payment gateways – we do not store full card details)
  • Any information you provide when placing an order, writing a review, contacting customer support, or subscribing to newsletters/promotions

B. Automatically collected information

  • Device information (IP address, browser type/version, operating system, device identifiers)
  • Usage data (pages visited, time/date of visit, time spent, referral/exit pages, products viewed)
  • Cookies, pixels, web beacons, and similar tracking technologies (for analytics, advertising, and site functionality)

C. Information from third parties

  • Social media login data (if you choose to log in via such platforms)
  • Analytics providers (e.g., Google Analytics)
  • Advertising partners (for retargeting/interest-based ads)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To process payments and send order/invoice confirmations
  • To communicate with you about your orders, returns, refunds, or customer support queries
  • To send promotional offers, newsletters, and marketing communications (only if you have consented or as permitted by law)
  • To improve our website, products, and services
  • To prevent fraud, abuse, and security incidents
  • To comply with legal obligations, respond to government requests, or enforce our Terms of Service
  • For internal analytics, research, and business development

3. Legal Basis for Processing (under DPDP Act, 2023)

We process your personal data on one or more of the following grounds:

  • Consent (e.g., marketing emails, certain cookies)
  • Performance of a contract (e.g., processing your order)
  • Compliance with legal obligations
  • Legitimate interests (e.g., fraud prevention, site improvement) – provided they do not override your rights

4. Sharing of Information

We do not sell your personal data. We may share it in limited circumstances:

  • With service providers (payment gateways, logistics/shipping partners, cloud hosting, email service providers, analytics tools) who are bound by confidentiality
  • With business partners only when necessary for order fulfillment
  • To comply with law, court orders, or government requests
  • In connection with a merger, acquisition, or sale of assets (with notice where required)

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functions, analytics, and advertising.

You can manage preferences via our cookie banner (if implemented) or browser settings. For more details, see our [Cookie Policy] [link if you create a separate one].

6. Data Storage and Security

  • Your data is stored primarily in secure servers located in [India / cloud regions compliant with Indian data protection laws].
  • We implement reasonable technical, administrative, and physical security measures. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax, accounting, or e-commerce transaction records typically retained for 5–10 years).

8. Your Rights (under DPDP Act, 2023)

As a Data Principal, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Erase data (subject to legal retention obligations)
  • Restrict or object to certain processing
  • Nominate a representative for exercising rights after your demise
  • Withdraw consent (where processing is based on consent)
  • Grievance redressal

To exercise these rights, contact us at [insert email, e.g., privacy@silluka.com. We will respond within the timelines prescribed under the DPDP Act.

9. Children’s Privacy

Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. International Transfers

If any data is transferred outside India, we ensure appropriate safeguards (e.g., contracts incorporating DPDP Act standards) are in place.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Significant changes may be notified via email or prominent notice on the Site.

13. Contact Us / Grievance Officer

For any questions, concerns, or to exercise your rights:

Grievance Officer

Email: sillukalifestyle@gmail.com

Address: B-16 SUNDAR CGHS LTD Tulsi Apartment Rohini Sector 14 North West Delhi 110085

We will address your grievance within the timeframes required under applicable law.

Thank you for trusting Silluka with your information.